Automation doesn’t replace the agent — it makes the agent 10x more effective. Use these 10 step-by-step automations to capture more leads, respond faster, qualify smarter, and convert more clients without doing extra busywork.
Prep Checklist
- CRM: Follow Up Boss, HubSpot, Pipedrive, or your current system
- Automation tool: Make.com or Zapier
- Email & SMS: Omnisend
- Scheduling: Calendly / YouCanBook.me / SavvyCal
- AI caller: Vapi
- E-signature: DocuSign or PandaDoc
- Design: Canva for pins & email graphics
1) Automate Lead Capture & Routing
What: Capture leads from forms, Zillow, or ads and send them straight to your CRM.
Why: No more copy-pasting or missed opportunities.
How to set it up
- Add a webhook to your lead forms (WPForms, Typeform, Gravity Forms).
- In Make.com: Form submission → format fields → create contact in CRM → tag with
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. - Send instant email (Omnisend) and SMS confirmation.
- Add the lead to a nurture sequence.
Checklist:
- [ ] Webhook connected
- [ ] CRM fields mapped
- [ ] Email + SMS confirmation working
Email Template:
Subject: Thanks — we got your inquiry
Body: Hi {{firstName}}, thanks for reaching out. I’ll contact you shortly. In the meantime, here’s a quick checklist… [link]
2) Instant Response (AI Caller / Auto Text)
What: Send an immediate SMS and/or trigger an AI call to qualify the lead.
Why: Response speed = conversion.
How to set it up
- Trigger: new lead enters CRM.
- Action A: Send SMS: “Thanks {{firstName}} — I got your inquiry. Book here: [Calendly].”
- Action B: Trigger Vapi AI Caller → ask 2–3 questions → log results in CRM.
- If qualified, auto-send scheduling link.
Sample AI Caller Script:
Hi {{firstName}}, this is [Agent Name]’s assistant.
Quick question — are you looking to buy, sell, or learn your home’s value?
When’s a good time for a short call?
3) Automated Lead Qualification & Scoring
What: Automatically assign scores to leads based on timeline, budget, and readiness.
Why: Focus on the hottest opportunities first.
How to set it up
- Ask key questions via SMS or AI call (budget, timeline, property type).
- Map answers to scores (e.g., < 3 months = +3 points).
- High score = send to sales rep; Low score = enter nurture sequence.
4) Appointment Scheduling Automation
What: Send booking links, auto-confirm, and create reminders.
Why: Removes back-and-forth and reduces no-shows.
Checklist
- [ ] Calendly integration connected
- [ ] Confirmation emails live
- [ ] SMS reminders: 48h, 24h, 1h
Reminder SMS:
Hi {{firstName}} — reminder: your call with {{agent}} tomorrow at 3:00PM.
Reply C to confirm.
5) Nurture Sequences (Email + SMS)
What: Omnisend-driven email flows that deliver value and book calls.
How to set it up:
- Create a 5-part sequence (value → proof → authority → CTA).
- Add conditional rules (if link clicked → fast-track booking email).
- Exit leads who already booked.
6) Open House / Showing Follow-ups
What: Collect guest info at open houses and follow up automatically.
How to set it up
- Use a tablet sign-in form (Typeform / QR code form).
- Send instant thank-you email + property details.
- Day 2: send follow-up with extra photos or video tour.
7) Listing Marketing & Syndication
What: Push new listings to social, email, and Pinterest automatically.
Tools: Make.com, Buffer, Canva, Omnisend.
8) Contract & Document Automation
What: Generate contracts with CRM data and send for e-signature.
Workflow
- Trigger: lead moves to “Offer” stage.
- Make.com fills contract template with CRM data.
- Send via DocuSign / PandaDoc.
- Auto-update CRM when signed.
9) Client Reminders & Transaction Checklists
What: Keep deals on track with automated reminders for deadlines, inspections, and appraisals.
10) Post-Close Reviews & Referrals
What: Ask for reviews and referrals automatically after closing.
How to set it up
- Trigger: Deal closed.
- Send thank-you + review request email with Google/FB/Zillow links.
- Two weeks later: send referral request with incentive.
- Add client to long-term newsletter.
Quick Automation Recipes
SMS (instant):
Hi {{firstName}}, thanks for your inquiry about [address].
Want to jump on a quick 10-minute call? Book here: [Calendly link].
Email (initial):
Subject: Thanks — here’s your [magnet name]
Body: Hi {{firstName}}, thanks for your interest.
Here’s your guide: [link].
Want to chat? Book a 15-minute call: [Calendly link].
Final Thoughts
Each of these 10 automations saves hours every week and keeps you focused on deals — not admin. The key is setting them up once and letting them run in the background.